Problems Running the Installer

If the installer does not start or you're getting errors running the installer... 

1. If you're using Java 1.3 or 64-bit Java, our installer currently does not support Java 1.3 or 64-bit Java. To workaround this, temporarily install a 32-bit Java 1.4 and higher and use the -vm command line argument to specify the JVM to be used by the installer.

    Example:   Product_v1.0.1_win32_x86.exe -vm "C:\Program Files\java\jdk1.5.0_05\jre\bin\java.exe"

2. In cases where the installer can not find your TEMP or TMP environment variable, you can also specify a different Temp directory by adding the -tmp option. You have to create the c:\mytemp folder first before running the installer.

    Example:   Product_v1.0.1_win32_x86.exe -tmp c:\Temp

3. In some cases where the splash screen won't come up, run the installer with the -nosplash option.

    Example:   Product_v1.0.1_win32_x86.exe -nosplash

4. If none of the above help, run the installer with -out option to generate a log file. This will run the installer in verbose mode and redirect output to the file installer.log in the directory where the installer is located. Examine the log file to determine the cause or send the log file to support and we'll take a look.

    Example: Product_v1.0.1_win32_x86.exe -out installer.log --verbose